Programma
• Improving Leadership Effectiveness (Team working) al fine di migliorare le capacità di leadership e team building dei candidati,
• Introduction to Lean Six Sigma (Lean vs Six Sigma) e metodologia DMAIC
• A3 methodology
• Voice of the customer, Identificare Critical Customer Requirements e tradurli in KPOVs,
• Data Collection: quali dati e quanti? Che strategia di campionamento?
• Measurement System Analysis per validare i dati
• Lean Basics & Value Stream Mapping (Manufacturing e Office),
• Variability and Basic Descriptive Statistics,
• Problem Solving Tools: Ishikawa, 5 Whys, Cause and Effect Matrix, Pareto Diagram,
• Test finale sugli apprendimenti